Privacy Policy

1. Introduction

WriteWise Inc. ("WriteWise," "we," "us," or "our") respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at https://writewise.com and any related pages (the "Website"), contact us, or otherwise interact with us in connection with our business, including through sales, marketing, events, and customer support (together, the "Services").

By using the Website or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Website.

2. Information We Collect

We collect the following categories of information:

Information you provide to us. When you fill out a contact or demo request form, email us, subscribe to updates, apply for a job, or otherwise communicate with us, we may collect your name, email address, phone number, company name, job title, and any other information you choose to include in your message.
Business contact information. In the course of our business relationships, we may receive contact details of employees and representatives of our customers, prospective customers, partners, and vendors.
Information collected automatically. When you visit the Website, we and our service providers may automatically collect information about your device and usage, such as IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
Cookies and similar technologies. We may use cookies, pixels, and similar technologies to operate the Website, remember your preferences, understand how the Website is used, and improve it. You can control cookies through your browser settings. Disabling cookies may affect how the Website functions.

3. How We Use Information

We use the information we collect to:

Provide, operate, maintain, and improve the Website and Services;
Respond to your inquiries, requests, and support needs;
Communicate with you about our products, services, events, and updates, where permitted by law;
Evaluate job applications and other requests you submit;
Monitor and analyze usage and trends to improve the Website and user experience;
Protect the security and integrity of our systems, detect and prevent fraud, abuse, and security incidents; and
Comply with legal obligations, enforce our agreements, and establish, exercise, or defend legal claims.

WriteWise does not sell personal information and does not share personal information for cross-context behavioral advertising.

We may share personal information only as described below:

Service providers. We use trusted third-party service providers that perform services on our behalf, such as website hosting, cloud infrastructure, email and communications, customer relationship management, analytics, and security. These providers may access personal information only as needed to perform services for us and are bound by contractual obligations to protect it and to use it only for the purposes we specify.
Legal and safety reasons. We may disclose information if we believe in good faith that doing so is required by law, regulation, subpoena, court order, or other legal process, or is necessary to protect the rights, property, or safety of WriteWise, our customers, users, or others.
Business transfers. If WriteWise is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
With your consent. We may share information for other purposes with your consent or at your direction.

5. Healthcare and Pharmacy Claims Information

In connection with its pharmacy benefit analytics and related services, WriteWise may receive pharmacy claims and other healthcare-related information on behalf of its customers. Such information is governed by applicable customer agreements, confidentiality obligations, and, where applicable, Business Associate Agreements (BAA) under HIPAA.

This Privacy Policy primarily addresses information collected through the WriteWise website and related business interactions and does not supersede contractual obligations governing customer data.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, contractual, or reporting requirements. When information is no longer needed, we delete it or de-identify it in accordance with our data retention practices.

7. Data Security

WriteWise maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards include encryption, access controls, and ongoing security monitoring aligned with recognized industry frameworks. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you;
Request that we correct inaccurate personal information;
Request that we delete your personal information, subject to certain exceptions;
Request a copy of your personal information in a portable format; and
Opt out of certain processing, including marketing communications.

You may opt out of marketing emails at any time by following the unsubscribe instructions in those emails. To exercise any of your other rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to your request. We will not discriminate against you for exercising any of your privacy rights.

Requests relating to healthcare or pharmacy claims information that WriteWise processes on behalf of a customer should be directed to that customer (for example, your health plan or employer), and we will assist our customers in responding as required by our agreements with them.

9. Children's Privacy

The Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children through the Website. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Third-Party Links

The Website may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Responsible Disclosure

If you believe you've discovered a potential vulnerability, please let us know by emailing us at security@writewise.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last Updated" date above. If we make material changes, we may provide additional notice as appropriate. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or would like to exercise your privacy rights, please contact us at:

WriteWise Inc.
1401 Pennsylvania Ave
STE 105 Box 2047
Wilmington, DE 19806

Email: security@writewise.com